Legal notice

Privacy policy

We, the LUWATRA company, take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

Responsible entity

Responsible body in the sense of the General Data Protection Regulation (DSGVO) is:

Amon Seidl
Münchenerstrasse 72
D-83022 Rosenheim
Phone: +49 (0) 176 238 156 27
E-Mail: office@luwatra.de

Purpose of data processing

We process personal data as part of the operation of our webshop and to fulfill our contractual obligations. In particular, we use your data for the following purposes:

  • Processing of orders and payments
  • Dispatch of orders and monitoring of delivery
  • Adaptation of our website to your individual needs and to improve our services
  • Contact in case of queries or support requests
  • Sending information about our products and offers by e-mail or newsletter
  • Compliance with legal regulations

Data storage

We only store personal data for as long as it is required for the above-mentioned purposes or as required by legal regulations. Your personal data will be deleted as soon as it is no longer required for the purposes for which it was collected and legal retention periods have expired.

Data sharing

We only pass on your personal data to third parties if this is necessary for the fulfillment of the contract, for example to payment or shipping service providers, or if you have given us your express consent to do so. A transfer for other purposes does not take place.

Your rights

You have the right to information about your personal data stored by us, as well as to correction, deletion or restriction of the processing of this data. In addition, you can object to the processing of your personal data and have the right to data portability. To do so, please contact us using the contact details above.

Right of appeal

You have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your personal data violates the law.

Cookies use

Our website uses cookies to provide you with the best user experience. Some of the cookies we use are strictly necessary for the operation of our website. Other cookies are used to analyze your use of our website and to improve our offer.
To provide you with maximum transparency, we have integrated a cookie banner that informs you about the use of cookies when you first visit our website and gives you the opportunity to change your settings. You can change the cookie settings at any time via the corresponding button in our cookie banner or via the settings of your browser.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to analyze your use of our website. The information generated by the cookie about your use of our website is usually transmitted to and stored by Google on servers in the United States. We have activated IP anonymization so that your IP address is shortened beforehand by Google within the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us and providing other services relating to website activity and internet usage.

You can prevent the storage of cookies by selecting the appropriate settings on your browser software. You can also prevent Google from collecting data by downloading and installing the browser add-on to disable Google Analytics. The browser add-on to deactivate Google Analytics is available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information about Google Analytics privacy, please visit: https://support.google.com/analytics/answer/6004245?hl=de.

Use of social media plugins

On our website, we use social media plugins from various providers to offer you an easy way to share our content on social networks. These are plugins from Facebook, Instagram, LinkedIn, Twitter, Tumblr, Telegram and WhatsApp. The plugins are identified by the logo of the corresponding social network.

When you call up one of our pages on which a social media plugin is integrated, a connection is established to the servers of the respective provider. The content of the plugin is transmitted directly to your browser and integrated into the page. By integrating the plugins, the respective provider receives the information that you have accessed the corresponding page of our webshop. If you are logged into your account with the respective provider at the same time, the provider can assign the visit to your account. If you interact with the plugins, for example by clicking the "Like" button on Facebook or the "Twitter" button on Twitter, the corresponding information is transmitted from your browser directly to the provider and stored there.

If you do not want a social network to link the data collected via our webshop to your account, you must log out of your account before visiting our website.

We have integrated a 2-click solution for social media plugins on our website. This means that when you visit our website, no connection is initially established to the servers of the social networks. Only when you activate the corresponding plugin by clicking on it, a connection to the servers of the respective provider is established.

The plugins enable the providers of the social networks to collect information about your usage behavior. We have no influence on what data is collected by the providers and how this data is used. For more information, please refer to the privacy policy of the respective provider.

Security measures

We use technical and organizational security measures in order to protect the personal data we have under our control against manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Your rights

You have the right to request information about which personal data we have stored about you. You also have the right to correct inaccurate data, the right to delete your data and the right to restrict the processing of your data. In addition, you have the right to data portability. If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the competent supervisory authority.

Contact

If you have any questions or suggestions regarding data protection, please do not hesitate to contact us. You can reach us at the contact details above.

Changes to the privacy policy

We reserve the right to amend this privacy policy as necessary to adapt it to changes in the law, technical developments or changes to our business processes. You will always find the current version on our website.

Last updated: 24.04.2023